Terms and Conditions

Shipping - Terms and Conditions 

We ship within Australia and to New Zealand, normally within 24 hours of ordering (business days). 


Please note: once orders have been lodged with Australia Post we no longer have control over their delivery. We will provide you with a tracking number via email from Paypal. Please use this tracking number to track your item if required. 

International Shipping 

ORDERS OUTSIDE AUSTRALIA -  We do not charge the GST on orders outside Australia. Please email your order through to sales@thedetoxshop.com.au and we will send you an invoice to be paid via Paypal prior to your order being shipped. 

Customs/Duties/Import Taxes 

We strongly suggest that all International customers check with their local customs agency for their Rules & Regulations/Restrictions on the importation of Dietary Supplements and/or our Herbal Formula ingredients prior to placing an order. 

PLEASE NOTE: International shipping costs DO NOT include Import fees, Duties, or Taxes. These fees will be calculated and charged by the delivering countries customs agency once the shipment has arrived. Once a package has arrived at the delivering countries customs agency The Detox Shop longer has control over that package without opening an investigation through Australia Post.  Due to a long response time from Australia Post, we highly suggest contacting your local customs agency for updated information prior to requesting an investigation being opened. Under no circumstances will any package be declared at any amount other than the invoice amount. This practice is illegal, please do not ask us to do it. Customs fees are the responsibility of the package recipient. 

The Detox Shop is not responsible for customs fees assessed for any international order. Any returned package due to non-compliance of Customs Fees/Rules & Regulations/Restrictions is subject to a 20% restocking fee. 

All shipping charges are non-refundable. 

The Detox Shop is not responsible for any seized or returned package(s) or product(s) due to an individual's non-compliance with customs regulations or restrictions.

 Please double-check your entire order upon arrival. No claims will be respected unless made within 7 days of receipt of goods. If your order has been damaged or appears to have been opened during shipping, please keep it in the original packaging and notify us immediately.

Standard orders

All Standard International orders will be shipped via AusPost International with an estimated transit time of 6-10 Business days to reach Customs, depending on destination. We have no control of Australia Post shipping times or customs holding times. We will do our best to get orders out the same day of payment and provide you with a tracking number, but once orders have been sent we are not able to advise on their date of arrival to you. Please contact your local customs agency with your tracking number if you need further information on its delivery to you. 

Please note: We are not able to take responsibility for packages once they have left Australia. All AusPost tracking details will be provided so that the customer can tracking package themselves. 


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